​Third-Party Authentication Stickers Policy

Our original policy has always been: "Any autograph we work on must be authenticated by sticker, letter, or quick opinion from either PSA, Beckett Authentication, James Spence Authentication (JSA), or G.O.A.T Authentication (for Gretzky, Mantle & Brady Only)." This has served as the foundation of our commitment to legitimacy and collector confidence.

However, due to recent revelations of fraudulent activity in the memorabilia space, we are updating our authentication policy to ensure continued trust and transparency.

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Effective immediately:

• No Use of Third-Party Stickers Without a Partnership
  We will no longer embed, replicate, or incorporate third-party authentication stickers, labels, or holograms into any designs unless we have a formal partnership with that organization. Once an autograph is removed from an authenticated slab, separated from its original item, or cut away from its authentication sticker, the original authentication may no longer apply to the autograph in its altered form.

• Approved Authenticators Remain Unchanged
  Our existing policy requiring authentication from PSA, JSA, Beckett, or G.O.A.T. remains in effect. However, if there is any question regarding the authenticity of an item, it may be subject to re-evaluation through another third-party authenticator that we approve of at our discretion.

• Re-Authentication Support Available
  If you'd like to have your piece authenticated after completion, we’re happy to help guide you through that process.

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Thank you for your understanding and for helping us maintain the integrity of the hobby.

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Autograph Authentication

By submitting a custom card order that requires the embedding of a cut autograph, the customer acknowledges that they have already completed appropriate authentication through an approved third party. Only authentication issued by PSA, Beckett Authentication Services (BAS), James Spence Authentication (JSA), or G.O.A.T. Authentication for Gretzky, Mantle, and Brady is accepted. Examples of acceptable authentication include third-party encapsulation, certification labels or stickers, or a documented Quick Opinion from BAS.

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If an autograph does not carry valid authentication from PSA, BAS, JSA, or G.O.A.T., Authentication Reclaim Customs will not accept the autograph unless the customer has engaged in prior discussion with us and has obtained explicit written approval confirming that the item meets our required standard of being authentic beyond a shadow of a doubt.

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Reclaim Customs reserves the absolute right, in its sole discretion, to refuse any autograph that appears forged, altered, tampered with, improperly certified, or otherwise questionable in origin or authenticity. Should Reclaim Customs decline to use an autograph for any such reason, the customer agrees that no refund will be issued.

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The customer is solely responsible for verifying, confirming, and ensuring the authenticity of any autograph submitted. Reclaim Customs assumes no liability for any loss, dispute, or claim arising from the submission of an inauthentic or improperly authenticated autograph.

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Reclaim Customs no longer offers Michael Jordan pieces. If an order form is submitted for a Michael Jordan piece, we will not issue a refund. However, the customer may apply all eligible payments from that project toward a piece featuring another personality.

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Third-Party Certification Numbers

Reclaim Customs previously printed original third-party certification numbers on the backs of custom cards containing authenticated autographs or relics. These included numbers associated with PSA or Beckett encapsulation and accompanying authentication letters or certificates, such as those issued by JSA.

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We no longer include these numbers on our custom cards. Once an item is removed from its authenticated holder, cut, separated, or otherwise altered, its original certification may no longer apply to the item in its modified form. Printing that number on a finished custom card could incorrectly imply that the third-party authenticator has authenticated the completed piece. Authentication of the finished custom card must be obtained separately.

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Payments

Unless otherwise agreed upon, a $50 non-refundable deposit is required when your order is submitted. This will add your project to our Request Queue. We will apply the deposit toward the total cost of your project. You must pay the remaining balance in full before your project enters the Production Queue.

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Submitted projects remain in the Request Queue while being reviewed, quoted, or awaiting full payment. Once you pay the remaining balance in full, the project will enter the appropriate Production Queue. Projects are completed in the order received within their respective priority levels.

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Customers must provide all names, wording, photographs, measurements, project instructions, and design requests when paying the remaining balance. Full payment confirms that the required information has been submitted and allows the project to enter the Production Queue. Information or changes submitted after design work begins may result in additional charges.

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Design services for Premium Service projects are billed at an hourly rate of $75, with a minimum charge of one hour. If your project exceeds the estimated design time because of more than the allotted two rounds of design tweaks or unforeseen challenges, we will notify you and bill for the additional time required.

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All deposits and payments made for any project are non-refundable. We do not offer refunds, returns, or exchanges on any orders or items. If you believe we made an error, please contact us, and we will work with you to resolve the issue.

If you do not pay your quote or invoice within 14 days of issuance, we will remove your project from our Request Queue, and you will need to submit a new Custom Card Order Form to restart the process.

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Reclaim Customs does not provide guaranteed turnaround estimates or completion dates. Timing depends on project complexity, production volume, revisions, material availability, and the selected priority level.

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Standard Expedited and Express Rush services provide increased production priority but do not guarantee a turnaround time or completion date. Express Rush receives a higher priority than Standard Expedited.

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Reclaim Customs will follow up after you submit your order and will contact you if additional information, payment, proof approval, or shipping details are needed. Customers who consent to transactional text messages may receive project-related updates by SMS. Limit routine queue-position requests to avoid slowing production.

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To keep delivering the highest quality and creativity in every custom piece, we have a minimum order of $450. Don’t worry, this won’t affect most orders! You can add foiling options, upgrades, or additional cards to reach the minimum.

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It’s the perfect excuse to level up your order and get even more of what you love!

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Design

Standard Service projects do not include design proofs, customer approval, or revisions. By selecting Standard Service, you give Reclaim Customs full creative control and authorize us to move the completed design directly into production.

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Premium Service includes one initial design proof and up to two rounds of minor revisions. Premium Service design time is billed at $75 per hour, with a minimum charge of one hour. Additional revisions, substantial changes in creative direction, replacement photographs, rewritten content, or changes requested after approval may result in additional design charges.

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Once you approve the final design, whether verbally, by text message, or through a social media message, Reclaim Customs is no longer responsible for spelling errors or other errors shown in the approved design.

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A One of One designation applies to the specific finished card configuration, including its subject or subject combination, embedded memorabilia, autographs, finish, and other designated features. Unless design exclusivity is expressly purchased and confirmed in writing, Reclaim Customs retains the right to reuse general layouts, concepts, templates, and visual elements for other projects. Reclaim Customs will not produce another card represented as the same exact One of One configuration.

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Reclaim Customs has the final say over all custom designs. Standard Service gives Reclaim Customs full creative control.

 

Premium Service allows customers to provide creative direction and request changes. At the end of the day, if we are putting our name on the product, it needs to meet our criteria and standard of excellence with design and execution.

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IF THE DESIGN TIME EXCEEDS THE ALLOTMENT FOR A PREMIUM SERVICE PROJECT, DESIGN RATES ARE $75/HR IN ADDITION TO THE COST OF YOUR CARD.

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Shipping and Liability

Customers are responsible for providing accurate measurements, photographs, descriptions, and required authentication information for all memorabilia submitted to Reclaim Customs.

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The customer understands and authorizes Reclaim Customs to cut, trim, separate, adhere, press, embed, or otherwise permanently alter submitted memorabilia as reasonably necessary to complete the project. These alterations are intentional, may be irreversible, and are authorized by the customer upon acceptance of these Terms.

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Reclaim Customs will not return items sent that are not directly used in or permanently embedded in the custom project unless prior arrangements are made before the project begins. This includes, but is not limited to, certificates of authenticity (COAs), cases, holders, packaging, or any additional materials. Any leftover relics or materials not incorporated into the final project will likewise not be returned unless specifically agreed upon in advance. Additional shipping and handling charges may apply to return any such items.

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Reclaim Customs is not responsible for any loss, damage, theft, or other incident occurring during transit or otherwise. From the moment a relic, autograph, or piece of memorabilia leaves the customer’s possession until it is returned upon project completion, the customer retains all risk. Any insurance coverage for items shipped to or from Reclaim Customs is the customer's sole responsibility.

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Card Condition

Reclaim Customs cards are machine cut and hand assembled. They are not guaranteed to be in pristine or “PSA 10” condition and may display minor production characteristics, including slightly soft corners, minor edge or surface imperfections, small alignment variations, or other characteristics associated with handmade construction.

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Shipping, Returns, and Refunds

Shipping within the United States is typically $10 or less unless discussed prior to the project. All international shipping is to be paid by the customer.

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All deposits and payments made for any project are non-refundable. We do not offer refunds, returns, or exchanges on any orders or items. If you believe we made an error, please contact us, and we will work with you to resolve the issue.

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If you send items/relics/autographs to Reclaim Customs for a personal project and you change your mind and request the item back before production begins, there is a $30 handling fee plus shipping.

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If you send a personal check to pay for your project, there is a $50 return check fee if it fails to cash.

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Initiating a chargeback, bank reversal, stop-payment request, or other payment dispute does not cancel the project or eliminate amounts otherwise owed under these Terms. Reclaim Customs reserves the right to pause production, withhold shipment, and pursue unpaid balances and permitted collection costs through lawful means.

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Sticker Harvesting No Longer Offered

Reclaim Customs no longer offers autograph sticker harvesting or removal. Beckett will not encapsulate a custom card with an autograph sticker removed from its original card. However, we can still embed the original card with the autograph sticker fully attached, which preserves its original form and often creates a better-looking finished piece.

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Digital Mockups, Proofs & Pre-Production Materials

All digital mockups, proofs, concepts, drafts, renderings, and other pre-production materials provided by Reclaim Customs are works in progress and are provided solely for the Customer’s private review and approval. These materials do not represent the finished product and may differ from the completed piece in color, texture, materials, foiling, finishes, dimensions, construction, placement, or other production details.

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Pre-production materials are confidential and may not be published, posted, distributed, reproduced, or otherwise shared publicly without prior written authorization from Reclaim Customs. This includes, but is not limited to, social media, websites, online forums, collector groups, message boards, or other public or semi-public platforms. Limited private sharing with an individual directly involved in the Customer’s decision-making or approval of the project is permitted, provided the material is not subsequently published or further distributed.

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All design feedback and revision requests must be consolidated by the Customer and communicated directly to Reclaim Customs. Reclaim Customs is not obligated to consider, respond to, or incorporate opinions, suggestions, polls, comments, or other feedback solicited from third parties or the general public. Third-party feedback does not create additional revision rights, expand the scope of the project, or supersede Reclaim Customs’ contractual creative control.

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These restrictions are intended to protect both the Customer and Reclaim Customs by preventing unfinished or potentially inaccurate representations of a project from being publicly presented as completed Reclaim Customs work.

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Unauthorized public distribution of pre-production materials may result in suspension of the design and approval process until the material is removed. Any additional design work or revisions resulting from unauthorized third-party or public feedback may be treated as additional revision work and billed at Reclaim Customs’ then-current revision rate.

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Photography, Social Media, and Promotional Use

By submitting an order or authorizing Reclaim Customs to begin work, the customer grants Reclaim Customs, LLC permission to photograph, film, display, reproduce, and share images or videos of their custom projects, including designs, production processes, and finished products, for marketing, advertising, educational, portfolio, website, social media, and other promotional purposes.

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This permission includes, but is not limited to, use on Facebook, Instagram, YouTube, TikTok, our websites, and other digital or printed promotional materials.

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Reclaim Customs retains the right to showcase projects created by our company without requiring additional customer approval or providing compensation.

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Customers who require confidentiality or wish to restrict public sharing of their projects must request and receive written approval from Reclaim Customs before production begins. Any agreed restrictions must be documented in writing.

Reclaim Customs will make reasonable efforts to protect sensitive personal information and will not intentionally publish customer contact information or private correspondence without permission.

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This provision does not grant Reclaim Customs ownership of customer-supplied memorabilia, photographs, trademarks, or other intellectual property.

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Premium Fees

Variables that may affect the final price for your project:

Your Relic: while we can embed just about anything, certain relics require more time and energy to cut, harvest, and embed. For example, part of a shoe or cleat is much more tedious than a jersey or shirt.

The Thickness of the card: If what we are embedding requires the finished piece to be thicker than 180 pt. there may be premium fees added.

Premium Autograph Fees: If the cut autograph we are working on exceeds $500 in value, we may add premium fees to your project.

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Eliminating Reclaim Logos, our verbiage, and our website from your piece will result in an upcharge.

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When reasonably possible, Reclaim Customs will notify the customer of applicable premium charges before performing the additional work. Production may be paused until the customer approves and pays the additional amount.

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IF THE DESIGN TIME EXCEEDS THE ALLOTMENT FOR A PREMIUM SERVICE PROJECT, DESIGN RATES ARE $75/HR IN ADDITION TO THE COST OF YOUR CARD. PREMIUM SERVICE HAS A MINIMUM CHARGE OF ONE HOUR.

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Printing & Color Disclaimer

Digital designs, proofs, photographs, and screen displays are visual approximations of the final printed product. Final cards may display reasonable variations in color, brightness, contrast, foil appearance, texture, alignment, and finish. These variations are normal and are not considered production errors.

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Governing Law and Venue

These Terms are governed by the laws of the State of Michigan. Any dispute arising from an order, project, or these Terms shall be brought in a court of competent jurisdiction located in Ottawa County, Michigan, unless otherwise required by applicable law.

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Electronic Acceptance

By checking the Terms acceptance box, submitting an order, paying a deposit or invoice, or otherwise authorizing Reclaim Customs to begin work, the customer acknowledges that they have read, understood, and agreed to these Terms of Service.

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